To our loyal patients,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your health and safety.
As things currently stand, we anticipate being reopening for routine dental care on Monday, May 18, 2020. Resumption of care will be in accordance with recommendations from the governor’s office and the Washington State Department of Health (WSDOH).
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and our team. For example:
• Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
• We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
• You may see that our reception room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
• Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
• We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
• We have added several HEPA air filtrations systems throughout our office
• You will notice that our dental team is wearing a larger, more comprehensive ensemble of personal protective equipment (PPE).
Because of the costs associated with changing our protocols and upgrading our equipment to best protect our patients and our practitioners, we will be applying a PPE fee of $23.00 to most patient visits. We anticipate that this fee will be temporary.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we are taking to keep you, and every patient, safe in our practice.
If you have had an appointment canceled due to our closure, we will call to reschedule you in the order you were canceled. To make an appointment, please call our office at (206) 362-6677.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Wishing you and your family health and safety
J. Sam Sage, DDS
11304 8th Ave NE Ste. B
Seattle, WA 98125
Phone (206) 362-6677
Fax (206) 362-2586